Are you trying to submit a complaint? If you have a complaint with a financial product or service, tell us about your issue—we'll forward it to the company and work to get you a response, generally within 15 days. We help consumers connect with financial companies to understand issues, fix errors, and get direct responses about problems. When you submit a complaint we work to get you a response—most companies respond to complaints within 15 days.
Your complaints play a role in everything we do, helping us to identify problems and prioritize our work. We publish complaint data without information that directly identifies you in our Consumer Complaint Database. When a servicemember couldn't get anywhere with his financial issue, Captain Jamison helped him submit a complaint. You can report a tip to us, through a separate process.
Use the tip line if you are a current or former employee of a company that you think has violated federal consumer financial laws or if you are an industry insider who knows about such a company. Unlike submitting a complaint, your tip will not be sent to the company.
Please be aware that we cannot take in privileged information. Learn more. Our interactive map shows complaints submitted during the last three years. You can switch between the total complaints submitted or complaints submitted per 1, population the total number of complaints in the geographic area per 1, persons living in that area, based on the American Community Survey ACS data.
Selecting a state takes you to the Consumer Complaint Database where you can apply more filters or change the time period. View interactive map. Every spring, we report to Congress about trends observed in the complaints we received the prior year in our Consumer Response Annual Report.
Read our annual report. The Consumer Complaint Database is a collection of complaints about consumer financial products and services that we sent to companies for response.
The database generally updates daily. See publication criteria. Have an issue with a financial product or service? We have answers to frequently asked questions and can help you connect with companies if you have a complaint.
Note that the FCC states that not all complaints are actionable or constitute a rule violation. The FTC cannot resolve individual complaints, but it can provide information about what steps to take. The FTC says that complaints can help it and its law enforcement partners detect patterns of fraud and abuse, which may lead to investigations and stopping unfair business practices. Complaints are entered in its secure online database, which is used by many local, state, federal, and international law enforcement agencies.
Timely reporting allows the agency to take prompt action. The FDA evaluates each report to determine how serious the problem is, and, if necessary, may request additional information. Note that several states may have the same Coordinator assigned to them.
If you think there is a safety problem with your vehicle, tires, equipment or car seats, you can file a complaint with the National Highway Traffic Safety Administration NHTSA through its website safercar.
The complaint will be submitted to the Office of Defects Investigation, and while you may or may not be contacted by an investigator, all reports are reviewed and analyzed for potential defect trends. If you have a complaint, or would like to provide information about fraud or wrongdoing involving potential violations of securities laws, you can submit tips or complaints to the Securities and Exchange Commission SEC. Staff in the Division of Enforcement evaluate information and tips concerning violations of the federal securities laws.
The SEC conducts investigations on a confidential basis.
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